Notice regarding the temporary lack of availability of the EMOTIONS gift card

Due to scheduled system maintenance, the EMOTIONS gift card will not be available for purchase or redemption from 11pm on 13 September 2026 until, provisionally, 6pm on 15 September 2026.

This applies to all locations within the Europa-Park Resort – including Europa-Park, Rulantica Water World, Eatrenalin, the themed hotels and Silver Lake City – as well as the digital channels in the Mack International Ticket Shop, the Europa-Park & Rulantica app and on VEEJOY. Please note that this includes both EMOTIONS gift cards with a PIN and those without a PIN.

We recommend having alternative payment methods to hand. Thank you for your help and understanding.
Hotels

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Your matter is important to us. In order to be able to help you in the best possible way, we require the following information from you beforehand. Please complete the questions and provide as much detail as possible, so that we can help you quickly and efficiently. We are working on your requests from Monday to Friday. Writing an additional e-mail or calling after sending the form leads to multiple processing and thus increases the waiting time. Please help us to avoid this and give us some time to get back to you. You can find answers to many questions on our website at europapark.de/ep-info and at FAQs.
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